Gaya APA
Tjiptono, Fandy. (2016).
Service Quality Dan Satisfaction (Ed.4).
Yogyakarta:
Andi Offset.
Gaya Chicago
Tjiptono, Fandy.
Service Quality Dan Satisfaction.
Ed.4
Yogyakarta:
Andi Offset,
2016.
Buku.
Gaya MLA
Tjiptono, Fandy.
Service Quality Dan Satisfaction.
Ed.4
Yogyakarta:
Andi Offset,
2016.
Buku.
Gaya Turabian
Tjiptono, Fandy.
Service Quality Dan Satisfaction.
Ed.4
Yogyakarta:
Andi Offset,
2016.
Buku.